Closing the Gap: Mediation and communication

Closing the Gap: Mediation and communication
This course is organised and run by the Medical Mediation Foundation and is co-badged by FICM and ICS
This course will teach you to:

Understand what triggers conflict between patients and health professionals
Use mediation skills to engage with patients and families
Prepare for difficult conversations
Manage conflict with patients and families as a team

Conflict and communication breakdown between patients and health professionals is upsetting, time-consuming and can have long-lasting impact. This course will equip you to recognize the warning signs of conflict and use mediation skills to manage difficult conversations with patients and families to prevent conflict from escalating.

The course is based on an innovative conflict resolution project at the Evelina London Children’s Hospital where more than one thousand health professionals have been trained. The training has been consistently rated as “excellent” and “very relevant” by staff at all levels. Six month follow up of more than 300 participants found that 91% of those who experienced a conflict since doing the training reported that it had helped to de-escalate or resolve it.

The Medical Mediation Foundation is collaborating with Performing Medicine to deliver this course. In the afternoon, actors will perform scenarios, enabling participants to observe live conflict situations and instruct the actors’ next steps, putting the morning’s learning into practice. Participants will also get the opportunity to rehearse new practical skills and will receive tailored, individual feedback.

Register and get your ticket here:
14/07/2017 - 14/07/2017
Royal College of Physicians
11 St Andrews Pl
Regent's Park
London, NW1 4LE

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